Seven Most Important Features of a Hotel PMS?

User-friendly

Interface & features and easy to learn & adopt. The best PMS solutions today are self-service and help to streamline operations by enabling Guest related operations faster. Many modern platforms can be operated from a mobile device. In short, PMS should facilitate better, more memorable, and more responsive services to guests.

Fast and tracking of information

Check-in/check-out guests, posting of charges and modifying guest reservations, keeping track of guest profiles, guest likes/dislikes, and moving them around as needed. PMS should support all these operations swiftly with ease so that the Guest should be comfortable with the speed of services and customer care.

Eliminates all possible mistakes

Thereby providing precise time guest services, which leads to better satisfaction. PMS should keep you on top of your reservation amendments, reduces the likelihood of overbookings, guest requests, guest commitments, fast check-in/checkouts, quick billing and address their queries.

Central dashboard

See real-time what is happening, and what needs to be done today/tomorrow and monitor your key metrics. All Management critical analytics should be presented in a graphical chart for easy understanding and for proactive actions. The dashboard should be presented in a few clicks with drill-down options to go deep for a better understanding at the grass root level.

Personalized taxes, fees, and policies

Customize taxes, fees, and system flow in the combination that best suits your business.

Government compliance

Comply with local tax reporting requirements and regulations.

Improve Guest communication

Improve the guest experience with automated pre, current and post-stay communications. Provide guest related data - likes, dislikes, allergies, hotel visit history, spend pattern of each visit, to users for effective communication.