Guest Experience - Chroma Hospitality

Chroma Group is a young, vibrant hotel management business that specializes in crafting innovative brands that redefines hospitality and includes Crimson, Quest and Timberland hotels and resorts. With a growing portfolio of hotels in Philippines and Indonesia, they aspire to create amazing experiences for their guests, whether they are on a business trip or a luxury vacation.

As a driven management group in the hotel and hospitality industry, customer service and constant innovation are the top priorities. Encapsulating all aspects of Filipino hospitality, the Chroma Group aspires to grow and make a positive impact and WINCLOUD helps them realize their full potential.

For over a year, two of their businesses - Crimson and Quest Hotels & Resorts - have been using WINCLOUD and we recently had a catch-up with two executive managers from Chroma Hospitality to hear about their experience.

SunishSadasivan, Vice President (E-Commerce and Revenue Management)

Sunish manages hotels and resorts under the Crimson and Quest brands belonging to Chroma Hospitality in the Philippines.

Chroma Hospitality has a vision: to go omni-channel in the best possible way. To do this, they need all the guest data brought together in one platform instead of depending on 20 different platforms for different tasks and making the process unnecessarily complicated.

Property Management system (PMS) plays a vital role in this aspect and the main advantage of having a PMS in place is that it connects together all channel managers and makes all bookings and cancellations across different locations visible as and when it happens online. Everything isrecorded real-time and this is of great help to the managers who can take timely decisions as needed.

Richard Cajucom, Manager (Corporate Rooms Division)

In charge of front office operations and housekeeping services across all properties in Philippines, Richard has quite a lot of responsibilities on his plate.

Richard confirms that their experience with WINCLOUD has been very good. Number one: The cloud solution is very simple and takes only a few hours of training for the team to get started with it. In fact, new hires – even those who do not have prior experience in the hotel industry – find it easy to trust the system and navigate across its many functionalities with ease.

At the corporate office, reports arrive regularly from the resorts and hotels in multiple locations. WINCLOUD helps generate reports for all locations under the Crimson and Quest brands and extracts all the crucial information needed.

Despite the challenges and hiccups in the path, Richard appreciates the satisfying experience with WINCLOUD’s 24/7 customer service. All it takes is a message on WhatsApp to get an instant response and assistance with the resolution for a problem.

With decades of experience and focus on excellence and sustainability, we are confident of what Chroma Hospitality can achieve.At Winsar, we are proud to have associated with the Chroma Group, a vibrant and growing hospitality brand. We are confident that WINCLOUD will help them in their growth journey as they continue to delight guests with their luxurious spaces and exceptional services.